Time: About 15 minutes.

The Lesson 7 Worksheet lists five findings from the sample center’s fall survey.

1. Place each finding in one of the four boxes on the impact/effort grid.
2. Choose the finding you would address first.
3. Write one action step for it: what will change, who is responsible, and by when.
4. Compare your grid and action step with the answers below.

Compare your answers

	Lower effort	Higher effort
Higher impact	Act now: A, C	Plan and schedule: B
Lower impact	Do when convenient: E	Set aside and explain why: D

Why each finding goes where it does

• A. Daily information (Act now): Affects many families across age bands, connects to trust and retention, and can be addressed with staff expectations and training.
• B. Late-day pickup (Plan and schedule): Clear impact on a defined group, but solutions involve staffing, building access, or parking and need planning.
• C. Billing clarity (Act now, quick win): A one-page billing guide is low effort, and clearer statements help every family, even though the CCS result is based on few responses.
• D. Saturday care (Set aside and explain why): One family, with high cost and staffing effort. Acknowledge it in the results summary and watch for it in future surveys.
• E. Lunch variety (Do when convenient): Few families, low effort. Review the menu rotation at the next planning cycle.

Sample action step for Finding A: Set a daily app standard (meals, naps, diapering or toileting, and one note), train staff at the November staff meeting, and spot-check entries weekly for six weeks. Responsible: director. By: November 15. How we’ll know it worked: agreement with “I receive enough information about my child’s day” returns to at least 80% on the spring survey.

Your placements may differ if your reasoning differs. What matters is that you can explain each one, and that your final list has two or three actions.