Lesson 5 Quiz

Use the Fall Survey Results to answer each question.

What is the overall response rate for the fall survey? *

31%

55%

62%

71%

Which age band has the lowest response rate? *

Infant & Toddler (4 of 16, 25%)

Twos & Preschool (18 of 29, 62%)

Pre-K (10 of 14, 71%)

All bands responded at the same rate

The Infant & Toddler band has 4 responses. How should its results be reported? *

Separately, since every group matters

Combined into a broader group or reported center-wide, since 4 is below the 5-response threshold

Only the positive results should be reported

Doubled to estimate what all families think

"Drop-off and pickup work well for my family" has an average of 3.2. What does the full distribution show? *

Most families feel neutral

Nearly all families are satisfied

Families are split: 52% agree and 42% disagree, with few in the middle

Most families disagree

According to the By Group results, which families are most likely to disagree that pickup works well? *

Families who pick up before 4:30 p.m.

Families who pick up between 4:30 and 5:30 p.m.

Families who pick up after 5:30 p.m.

All groups disagree equally

50% of CCS families agree that billing is clear, compared with 73% of other families. What is the best conclusion? *

CCS billing has a serious problem that needs an immediate policy change

Only 6 CCS families responded (30% of CCS families), so one family changes the result by about 17 points; treat it as a prompt to look further, not a conclusion

CCS families should be removed from the results

There is no difference worth noting

Which theme appears most often in the "one thing we could improve" comments? *

Lunch menu

Pickup and parking

Information about the child's day and the new family app

Tuition

One comment names an infant room teacher and describes a child left in a wet diaper. What should the director do? *

Share the comment with the teacher so she can respond

Include it in the staff results summary

Follow up right away by observing infant room routines and addressing any issues through normal supervision, without sharing the comment or trying to identify the family

Wait to see whether the concern appears in the spring survey