Feedback is a good reason to reconsider a policy when all of these are true:

• The pattern is consistent, appearing across more than one survey or group.
• It affects a meaningful share of families.
• The policy is within the program’s control.
• The change is consistent with licensing requirements, COMAR, and your program’s health and safety practices.

Feedback cannot override regulation. If families object to a policy that licensing or health requirements dictate, such as illness exclusion, the right response is a clear explanation of why the policy exists, not a change.