From finding to action
Learning objective: Translate findings into prioritized, concrete program changes, and judge when feedback should change a policy.
A finding describes what is happening. An action describes what you will do about it. Each action should say what will change, who is responsible, and by when.
| Finding | Action |
|---|---|
| Fewer families feel informed about their child’s day since the app launched. | Set a daily app standard (meals, naps, diapering or toileting, and one note), train staff at the November staff meeting, and spot-check entries weekly for six weeks. Director, by November 15. |
| Families who pick up after 5:30 p.m. find pickup difficult. | Test opening the side entrance with a staff member from 5:15 to 6:00 p.m. for one month, then check with late-pickup families. Director and assistant director, plan by December 1. |