Lesson 7 Quiz

One family asks for Saturday care. No other family mentions it. What is the best response? *

Begin offering Saturday care next month

Ignore it, since only one family asked

Acknowledge it in the results summary and watch for it in future surveys

Contact the family to ask why they need it

Setting a daily app standard and training staff is inexpensive and addresses the largest decline in the survey. Where does it fall on the impact/effort grid? *

Higher impact, lower effort: act now

Higher impact, higher effort: plan and schedule

Lower impact, lower effort: do when convenient

Lower impact, higher effort: set aside

Several families ask the center to let children attend with a mild fever. Should the policy change? *

Yes, because several families asked

Yes, if it appears in two surveys

No. Illness exclusion follows health and licensing requirements; explain the reason instead

No, and the families should not be told why

Which of the following does NOT, on its own, justify a policy change? *

A consistent pattern across two surveys

Strong wording from one family

A meaningful share of families affected

The policy is within the program's control

A director announces ten changes after a survey. What is the main risk? *

Families will be confused by good news

Changes go unfinished, and families stop trusting that feedback leads to action

Staff will be evaluated on the changes

The survey will need to be repeated right away